Frequently Asked Questions

Registration is simple! Click here to register and follow these steps:

1. Click the "Register" button on our homepage
2. Enter your mobile number (Philippine carrier required)
3. Provide your email address
4. Create a secure password (minimum 8 characters)
5. Verify your account via SMS code

Registration is completely free and takes less than 2 minutes!

For KYC verification, you'll need:

• Primary ID: PhilID, Driver's License, Passport, Voter's ID, or PRC card
• Address Proof: Utility bill, bank statement, or government correspondence (issued within 90 days)

Upload your documents through "Account Settings → Verification Center" for faster withdrawals and higher limits.

No, PAGCOR regulations permit only one account per person/household/IP address. Duplicate accounts will be permanently suspended and funds forfeited. If you accidentally created multiple accounts, contact our support immediately to resolve the issue.

You must be at least 21 years old to register and play on PH958, as mandated by Philippine gambling laws (Presidential Decree 1869). Age verification occurs during the KYC document submission process.

To reset your password:

1. Click "Forgot Password" on the login page
2. Enter your registered mobile number or email
3. Receive the verification code via SMS/email
4. Enter the code and create a new password
5. Your new password must be at least 8 characters with letters and numbers

If you're having trouble, contact our support team for assistance.

The minimum deposit is only ₱100 across all channels. Make your first deposit and get a 100% welcome bonus up to ₱5,000!

We support multiple payment methods:

• E-wallets: GCash, PayMaya (₱50,000 max per transaction)
• Bank Transfers: BDO, BPI, UnionBank, Metrobank, Security Bank, PNB, Landbank
• Cryptocurrency: USDT (TRC20/ERC20) - unlimited deposits

All deposits are processed instantly with no fees!

Deposit processing times:

• GCash/PayMaya: 30 seconds to 2 minutes
• Bank transfers: 5-15 minutes (weekdays), up to 4 hours (weekends/holidays)
• USDT: 3-6 network confirmations (10-30 minutes)

Need help? Contact support if your deposit hasn't reflected within the expected time.

The minimum withdrawal is ₱200. Maximum per transaction: ₱100,000 (Standard), unlimited (VIP6+). Daily withdrawal quota: ₱500,000 (Standard), ₱2,000,000 (VIP). Request a withdrawal now!

Common withdrawal rejection reasons:

• Unmet 1× turnover requirement
• Withdrawal channel differs from deposit method
• Incomplete KYC verification
• Bonus terms not fulfilled
• Suspicious account activity

Contact support for specific details about your withdrawal status.

PH958 offers 125+ games across 5 categories: Slots (2,500+ titles), Live Casino (200+ tables), Sports Betting (35+ sports), Fishing Games (15+ titles), and Card Games. Browse all games now!

We partner with 40+ top game providers including:

• Pragmatic Play
• PG Soft
• Jili Games
• CQ9
• Habanero
• Spadegaming
• Red Tiger
• NetEnt
• Microgaming
• Evolution Gaming

This ensures you get the best quality games with high RTP percentages.

RTP (Return to Player) represents the theoretical long-term payout percentage. Our games have an average RTP of 96.2%. Click the "i" icon on any slot game to view its specific RTP. Top performers include:

• "Gates of Olympus" - 96.5%
• "Sweet Bonanza" - 96.48%
• "Fortune Gems" - 96.75%

Yes! Demo mode is available for 90% of our slot games (excluding progressive jackpots). Access demos without login via "Games → Try Now". Sports betting, live casino, and fishing require real-money wagers.

All our games use certified Random Number Generators (RNG) tested monthly by iTech Labs. Certificates are viewable in "About → Certifications". PAGCOR conducts quarterly audits to ensure fairness. Learn more about our certifications.

New players receive a 100% welcome bonus up to ₱5,000 on their first deposit! Make your first deposit and double your playing funds instantly.

Bonuses require wagering a specified multiple before withdrawal. For example: ₱1,000 bonus with 8× requirement needs ₱8,000 total bets. Wagering contribution varies:

• Slots: 100%
• Live Casino: 10%
• Sports: 50%

Our 10-tier VIP program offers increasing benefits:

• Cashback: 0.3% (Bronze) to 1.2% (Diamond+)
• Birthday bonuses: ₱500 (Silver) to ₱50,000 (Emperor)
• Faster withdrawals: 5-minute processing for VIP4+
• Higher limits: Unlimited withdrawals for VIP6+

Advancement is based on cumulative wagering. Check your VIP status now!

Most bonuses activate automatically when you meet the conditions (e.g., first deposit). Some require opt-in via the "Promotions" page. Visit our promotions page to see current offers and claim your bonuses.

Yes! Android users can download the APK directly from our website. iOS users can add our Progressive Web App (PWA) via Safari. Both offer full functionality, faster loading times, and exclusive push notifications.

We offer 24/7 multilingual support:

• Live Chat: Available via bubble icon (average 60-second response)
• Email: [email protected] (24-hour resolution)
• Phone: (+63) 917-958-8888 (VIP members only)

Support is available in English, Tagalog, Bisaya, and Ilocano. Contact us now!

If a game freezes:

1. Close and reopen the game
2. Unfinished rounds auto-complete based on outcome
3. Winnings are automatically credited
4. If issue persists, contact support with the Game ID from "History"

Report the issue to our technical team for immediate resolution.